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Case Study: Salesforce test automation for pharmaceuticals 2017-05-12T11:35:09+00:00

Project Description

Company Overview

This multinational pharmaceutical company is a customer of Salesforce through Veeva CRM, a specialized CRM solution for the life sciences industry, built on Salesforce’s Force.com platform. They also use Content Management System OrchestraCMS, which is integrated with Salesforce applications and data. They came to Provar to improve their Salesforce test automation capability.

The Challenge

Regression testing is a crucial part of every release. This consumes vast resources at this company due to the level of manual testing required each time: in just 2014, they completed a total of 54 releases.

The company had a vision to reduce manual testing effort through a Salesforce test automation solution, but they struggled to find the right option. After spending time and money building a Salesforce test automation regression suite using other automation tools such as Selenium® and QTP®, they still hadn’t found an optimized or scalable solution. There was also a maintenance cost to unintegrated tools: every minor change in workflow had to be reflected in external scripts. The process was time-consuming and expensive and was delaying releases.

They came to Provar to see whether an integrated Salesforce test automation tool could fill the gap.

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The Solution

Provar is an end-to-end Salesforce test automation tool, designed especially for Salesforce. Because Provar is tightly integrated with Salesforce, it provides a more efficient way to implement Salesforce test automation. Minor environment changes to an environment become easier to accommodate, taking away the pain of maintenance and the difficulty of scaling.

Using Provar, the company was able to get up and running in a short period of time. They ran 20 days of workshops, targeting 15 complex scenarios which covered all the areas of workflow. In the time given, they found that two complete beginners were able to create more than 20 scripts – this was a larger number than expected, and also included time to learn using the tool!

The company found that Provar handles testing Veeva and OrchestraCMS very efficiently, and that it required far less effort to implement than other tools. Provar also gives the ability to execute the same set of automation scripts on multiple environments, which offered significant efficiency savings.

The Results

For this company, implementing Provar not only helped reduce testing time and effort, but it also helped increase test coverage of different permutations. Today, they have a greater confidence in each release, knowing that the risk of release has been greatly reduced with an integrated Salesforce test automation tool.

Technical Solution

The company noted a number of specific areas that Provar excelled in.

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