Welcome to the Provar Success Community! Need help? We got you!
We know that providing access to the answers you need is important. That’s why we created the Provar Success Community. It’s designed to make it easier for you to get critical information and resources. And pronto. So you can get back to testing really cool stuff.
What is the Provar Success Community?
Using this one-stop-shop, you can raise tickets, download the latest releases of Provar and communicate directly with Provar testing experts. All in one place!
How can I access the Provar Success Community?
All Provar customers will receive a welcome email from the Provar Success Team that includes a link to activate your account and you will be prompted to create a password. (Be sure to hang on to that for future reference.) Each of your team members will have their own unique login credentials but as a team you’ll be able to collaborate on issues together.
Once you activate your account, you can start using the Community to raise cases and check on the status of those requests. In the near future, you can navigate to the Provar Success Community (success.provartesting.com) by navigating to the Support section of provartesting.com.
In addition to raising a case, what else can I do in the Community?
You can also download the latest versions of Provar installer files and release notes in the Provar Success Community. More resources will be coming soon over the next few months.
I received my welcome email, but the activation link has expired. What do I do?
The account activation link included in your welcome email is valid for 7 days. If your link expires, you can simply reply back to that original email requesting access.
Can I still use the old Provar Service Desk?
No. The Provar Success Community is now the only way to raise cases.
What if I have an open question, do I need to submit it again via the Provar Success Community?
Nope! These will be migrated to the new platform on your behalf. Though, you may not see them all there on day one while we verify the status of each open issue.
How do I raise a case?
It’s pretty darn easy. After you log in to the Provar Success Community, you’ll see three options: Latest Download, My Cases and Help. Click View/Raise Case and then the New button in the upper-right portion of your screen. You’ll be prompted to enter some basic information about the case such as the Status, Type and Description. There’s also a handy quick link (Raise Case) in the top menu if you’re in a hurry.
Please note, the first field prompts you to select a Contact Name. This can either be you, or any another member of your team that you would like to designate as the primary contact person. You can select anyone who has access to your Salesforce instance, even if they don’t have access to the Provar Success Community. If left blank, this defaults to yourself.
How can I check on the status of my cases?
We made that easy too! To learn more about the progress we’ve made on your request, you can view all of your recent tickets from the homepage of the Provar Success Community and click the case number that you want to review. You can also go to the My Cases dashboard accessed via the top menu.
Can I view cases raised by other team members?
Yes you can. Go to the My Cases dashboard and use the list views to access different case information. The Open Cases for Your Account view will show all cases raised by you and your team.
I am having trouble. What do I do?
Hey, no worries! Simply give us a shout at firstname.lastname@example.org. Once you’re registered you can also create new cases by emailing us.
Can I still raise a ticket from inside Provar?
Yep. From Provar version 2.0.1 you will be able to create cases from inside Provar and attach relevant project and log files. Anyone using Provar versions 1.8.x or 1.9.x will need to upgrade to 2.0.1 (once it’s released after Dreamforce ‘19) to access the new service desk within Provar.
Can I still just email my favorite Provar employee?
Unfortunately not. By centralizing how we receive customer requests, we can serve you better with greater visibility into case requests and we can deploy the right subject matter experts.
Unless you have created a Case via email to email@example.com, via success.provartesting.com or through the Provar application, we won’t be able to deal with your issue properly.
I’ve been using a bunch of other group emails like firstname.lastname@example.org what happens to these?
We’ll be redirecting all traffic from those legacy accounts to our new centralized platform. To ensure uninterrupted access, please use email@example.com instead.
Can I contact you by Phone or Live Chat?
Not yet. These are in our pipeline of changes. Though, we didn’t want to make you wait so we’ve given you access to all of the benefits of the new community site. We will roll out more features in the future.
This is just one of the many ways we are investing in you and the future of code-free, integrated and automated testing for the Salesforce community worldwide. Happy testing!